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Privacy Policy

Last updated: 09 July 2026

Welcome to Al Karama Motors FZE. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, submit an enquiry, communicate with us through WhatsApp, or use any of our online services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Al Karama Motors FZE is a vehicle trading and export company based in Dubai, United Arab Emirates.

Business Name: Al Karama Motors FZE
Website: https://alkaramamotors.com
Address: Show Room #377, DUCAMZ, Ras Al Khor Industrial Area 3, Dubai, United Arab Emirates
Phone / WhatsApp: +971 50 327 6488
Email: info@alkaramamotors.com
Contact Page: Contact Al Karama Motors

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

When you contact us, submit an enquiry, request a quotation, or communicate with us through our website, phone, email, or WhatsApp, we may collect:

  • Your name
  • Phone number
  • Email address
  • Country or location
  • Company name, if provided
  • Vehicle enquiry details
  • Export destination
  • Shipping or documentation requirements
  • Any message, image, document, or file you voluntarily share with us

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Pages visited
  • Date and time of visit
  • Referral source
  • Approximate location
  • Website usage behaviour
  • Cookie and tracking information

Vehicle Export and Transaction Information

For vehicle sales, export, shipping, or documentation purposes, we may request additional information such as:

  • Passport or trade licence details, if required
  • Shipping destination
  • Consignee details
  • Vehicle purchase details
  • Payment confirmation details
  • Export-related documentation

We only request this information when it is necessary for business, legal, export, customs, or transaction purposes.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries
  • Provide vehicle quotations
  • Communicate with you by phone, email, or WhatsApp
  • Arrange vehicle sales, export, shipping, and documentation
  • Process customer requests and after-sales support
  • Improve our website, services, and customer experience
  • Send relevant updates about vehicles, offers, or availability, where permitted
  • Run advertising, analytics, and remarketing campaigns
  • Prevent fraud, misuse, spam, or security issues
  • Comply with UAE laws, regulations, tax, accounting, customs, and export requirements

4. WhatsApp Communication

If you contact us through WhatsApp, we may use your phone number, name, message content, and enquiry details to respond to your request and provide customer support.

WhatsApp is operated by Meta. Your use of WhatsApp is also subject to WhatsApp’s own privacy terms:

Please avoid sending sensitive personal information through WhatsApp unless it is required for your vehicle purchase, export, or documentation process.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website performance, understand visitor behaviour, measure marketing campaigns, and provide a better browsing experience.

Cookies may be used for:

  • Website functionality
  • Security
  • Analytics
  • Advertising performance
  • Remarketing
  • User experience improvement

You can manage or disable cookies through your browser settings. However, disabling cookies may affect some website features.

Useful cookie management links:

6. Google Analytics and Google Ads

We may use Google Analytics, Google Ads, Google Tag Manager, and related Google services to understand website traffic, measure campaign performance, and improve our marketing.

Google may collect information such as your device information, browsing activity, approximate location, and interactions with our website or advertisements.

You can learn more from Google here:

7. Meta, Facebook, and Instagram Advertising

We may use Meta tools such as Facebook Pixel, Instagram Ads, Meta Ads Manager, and Meta Business Tools to measure advertising performance, understand customer interest, and show relevant ads.

Meta may process data according to its own policies. You can learn more here:

You can manage your ad preferences through your Facebook or Instagram account settings.

8. Contact Forms and Enquiry Forms

When you submit a contact form or vehicle enquiry form on our website, we collect the information you provide so that our sales or support team can contact you.

This may include your name, phone number, email address, selected vehicle, message, country, and enquiry details.

We do not use enquiry form data for unrelated purposes. We use it mainly to respond to your request and support your vehicle purchase or export enquiry.

9. Email and Marketing Communication

If you contact us or share your details with us, we may contact you regarding your enquiry, requested vehicle, quotation, offer, or related service.

We may also send occasional updates about vehicle availability, promotions, or services where allowed by law.

You may opt out of marketing communication at any time by contacting us at info@alkaramamotors.com.

10. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with trusted parties such as:

  • Shipping and logistics providers
  • Customs and export documentation agents
  • Payment or banking partners
  • IT, website, hosting, and security providers
  • Advertising and analytics platforms
  • Professional advisers, where required
  • Government, customs, tax, regulatory, or law enforcement authorities, where legally required

We only share information that is necessary for the relevant service, transaction, legal requirement, or business purpose.

11. International Data Transfers

As Al Karama Motors deals with international vehicle export enquiries, your information may be processed or shared outside the UAE when required for shipping, export, customs, documentation, communication, or service delivery.

Where applicable, we take reasonable steps to ensure that your information is handled securely and in accordance with this Privacy Policy.

12. Data Retention

We keep your personal information only for as long as necessary for the purpose it was collected, including:

  • Responding to enquiries
  • Completing vehicle sales or export transactions
  • Customer service and after-sales support
  • Legal, accounting, tax, customs, and record-keeping requirements
  • Fraud prevention and security

When information is no longer required, we will delete, anonymise, or securely store it according to applicable business and legal requirements.

13. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

These measures may include:

  • Website security tools
  • Access control
  • Secure hosting practices
  • Data backup procedures
  • Malware and spam protection
  • Limited access to customer information

However, no website, internet transmission, email, or online communication method is completely secure. Users should also take care when sharing information online.

14. Your Privacy Rights

Subject to applicable UAE data protection laws and other relevant regulations, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information, where applicable
  • Request restriction or stopping of certain processing
  • Withdraw consent, where processing is based on consent
  • Object to certain marketing communication
  • Request information about how your data is used

To exercise your rights, contact us at:

info@alkaramamotors.com

We may need to verify your identity before processing certain privacy requests.

Our website may contain links to third-party websites, platforms, social media pages, vehicle listing portals, payment providers, or service providers.

We are not responsible for the privacy practices, content, or security of third-party websites. Please review their privacy policies before sharing personal information with them.

16. Social Media Pages

Al Karama Motors may operate pages or profiles on platforms such as Facebook, Instagram, LinkedIn, YouTube, TikTok, or other social media platforms.

If you interact with us through social media, your information may also be processed by those platforms according to their own privacy policies.

Useful links:

17. Children’s Privacy

Our website and services are intended for customers, businesses, and individuals interested in vehicle purchase, export, or related services.

We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.

18. Payment Information

Al Karama Motors does not ask customers to submit sensitive payment card details through general website enquiry forms.

If any payment is required, it will be handled through authorised banking, payment, or agreed business channels. Customers should verify payment instructions directly with Al Karama Motors before making any transfer.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, advertising tools, legal requirements, or privacy practices.

The updated version will be posted on this page with a revised “Last updated” date.

20. Contact Us

For any privacy-related questions, requests, or concerns, please contact:

Al Karama Motors FZE
Show Room #377, DUCAMZ, Ras Al Khor Industrial Area 3, Dubai, United Arab Emirates

Email: info@alkaramamotors.com
Phone / WhatsApp: +971 50 327 6488
Website: https://alkaramamotors.com
Contact Page: https://alkaramamotors.com/contact-us/